State Farm® Insurance Agent Lori Janko Wilke
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jacob Maske
November 1, 2024
5
out of
5
rating by Jacob Maske
"Very nice staff explained an answered everything that I didn't understand plus they offered me a slice of cake that they had extra of 😁"
We responded:
"Hi Jacob, Thank you so much for your kind words. We're glad we were able to help and it was great to work with you. We hope you enjoyed the cake! 🍰 Thanks again for your kind words, and we look forward to working with you again in the future. -Lori"
Penny Guynn
August 20, 2024
5
out of
5
rating by Penny Guynn
"We are so happy to come back to State Farm with Lori! She is a wonderful person! Micki was very professional and is very friendly! She defenitely knows her job! We just want to say to you and your staff Lori that we are glad we are back! Thank you! Thank you!!"
We responded:
"Hi Penny --- Thank you so much for your kind words, Penny! We’re thrilled to have you back with us, and it’s wonderful to hear that you’ve had such a positive experience with both Micki and me. We are excited to continue providing you with great service. Welcome back and thank you for your continued support! - Lori"
Joanne Stachowicz
August 12, 2024
5
out of
5
rating by Joanne Stachowicz
"Lori and staff are very professional, helpful and responsive to questions and/or issues and resolve them in a timely manner! Give them a shot! They won’t disappoint!"
We responded:
"Thank you, Joanne, so much for taking the time to leave us a 5-star review on Google! We truly appreciate your kind words and support. It means a lot to us knowing that you had a positive experience with our office. We strive to provide exceptional service, and your feedback encourages us to continue delivering the best possible experience to our customers. Thank you again for choosing us and for your wonderful review! - Lori"
Daniel A Brongel
August 9, 2024
5
out of
5
rating by Daniel A Brongel
"I have been with Lori since she opened her office. She has been wonderful to work with. She would give us suggestions on what we needed and let us make up our own mind. Never had a problem. Great staff wonderful to work with."
We responded:
"Thank you so much for your loyalty over the years, Daniel! We're delighted to hear that our team has consistently provided you with excellent service. It's great to know that you appreciate the personalized suggestions and the supportive environment we've created. We look forward to continuing to serve you and ensuring all your needs are met. Thanks again for your kind words! - Lori"
Marian Kinsella
August 7, 2024
5
out of
5
rating by Marian Kinsella
"After the shock of my premium increase, Micki and Lori found a way to save me money. Thank you!"
We responded:
"Thank you, Marian, for your continued business and support. It was so nice working with you and we're glad that you are satisfied!"
Paul Bankson
July 23, 2024
5
out of
5
rating by Paul Bankson
"Always great to work with Lori."
We responded:
"Thank you for the kind words, Paul! It is a pleasure to work with you on your coverage needs. Let us know if there is anything else we may assist you with! - Lori "
Bill Burkart
July 6, 2024
5
out of
5
rating by Bill Burkart
"Everyone went well above expectations"
We responded:
"Thank you for the wonderful feedback, Bill! I am glad to hear our service exceeded your expectations. If there is anything else we can assist you with, please let us know. - Lori "
Mingshu Fan
June 26, 2024
5
out of
5
rating by Mingshu Fan
"Just met Lori. She’s a really nice person with a lot of patience."
We responded:
"Thanks Mingshu. It was great meeting you and I am glad we were able to help you. Thanks for the 5 star review. Hope to see you again soon. Lori Janko Wilke"
Steve Glynn
June 26, 2024
5
out of
5
rating by Steve Glynn
"Been a customer over 30 yesterday she's the best."
We responded:
"hi Steve -- Thanks for your 5-star review. Where did that time go? Looking forward to the next 30 years. I am glad you are happy with State Farm and my office. Lori Janko Wilke"
Ed Vaughn
May 13, 2024
5
out of
5
rating by Ed Vaughn
"Lori and her staff has done a excellent job for us. She is very good about following up with claim to make sure we are getting the service that we deserve. Lori and her staff treats us with much respect. We enjoy doing business with her. Thank you Lori for doing such a great job for us. Ed & Cindy Vaughn."
We responded:
"Ed and Cindy -- Thank you so much for the 5 star review. We are happy that you are happy and part of our State Farm family. YOU guys are the best. Lori and Team"
Kurt Gerdes
March 22, 2024
5
out of
5
rating by Kurt Gerdes
"Lori and her associates are prompt and always happy to help me and my family with our insurance needs, awesome service!"
We responded:
"Thank you so much for your kind words, Kurt. We always strive to be prompt and helpful with your insurance needs. I am so thankful that this is the experience that you had with us. Lori"
Miguel Pantoja
March 15, 2024
5
out of
5
rating by Miguel Pantoja
"With more than 10 years of doing business with Lori Janko Wilke Insurance and i have always received excellent customer service! Very caring and customer focused staff! Highly recommend!"
We responded:
"Hi Miguel -- THANK YOU for your 5 star review. We are so happy that you are part of our State Farm family and are happy with your insurance and the way we take care of you."
Shannon Lewis
March 13, 2024
5
out of
5
rating by Shannon Lewis
"Great agent. Never had a problem with State Farm. Handles ur problems with ease. Great staff also. I would vote them best insurance agent in the Illinois valley."
We responded:
"Hi Shannon -- Thank you for taking the time to give us a 5 star review. We are happy that you are so happy with me, my great team and State Farm. Thanks for your great review. "
Steve Sledgister
January 21, 2024
5
out of
5
rating by Steve Sledgister
"Best insurance agent State Farm has. My last agent through State Farm was a joke."
We responded:
"Steve -- THANK YOU for the 5 star review. I could not be happier about your recent life change and am thrilled that you are part of my State Farm family. I am the luckiest State Farm agent to have friends like you. Lori"
Candace Ramirez
January 14, 2024
5
out of
5
rating by Candace Ramirez
"Lori has been wonderful. She met with my husband and I about 1 year ago to review options for life insurance, child life insurance, retirement plans, college funding for our child and additional options for coverage financial well being. She was very thorough in her explanation of different coverages. Most recently, she reviewed our current coverage and followed up to see if we had any questions. She and her office team members have been very helpful to schedule appointments, and respond to questions within a timely manner."
We responded:
"Thanks, Candace, for your 5 Star review. We are so happy you are part of our State Farm family - glad you are happy with our insurance service and rates. Lori"
Abe Lincoln
December 5, 2023
5
out of
5
rating by Abe Lincoln
"Nicest people! Great rates!"
We responded:
"Thanks Abe for your 5 Star Review. We are happy that you are part of our State Farm family. Glad you are thrilled with our rates as well. "
James Heramb
November 11, 2023
5
out of
5
rating by James Heramb
"Lori is very welcoming. There are several agents to be of service."
We responded:
"Thanks Jim -- We appreciate your 5-star review and loved visiting with you the other day. We love our State Farm family. Lori"
Ramona Borostowski
October 25, 2023
5
out of
5
rating by Ramona Borostowski
"Friendly staff, Excellent service. Lori is amazing!! I highly recommend State Farm for all your insurance needs."
We responded:
"Hi Mona -- Thank you for your 5 Star Google review. We are happy that you are part of our State Farm Insurance family. Lori"
unclebean93
October 18, 2023
5
out of
5
rating by unclebean93
"With prices of everything going up insurance is the same. Amanda called me this morning to tell me the bad news. HOWEVER, she went above and beyond to find a way to actually save me money. She could have easily just done her job to give me the news but she went the extra mile to find a way to help me out. THIS is why I stay at this State Farm. Thank you Amanda!!!"
We responded:
"Hi Dan - Thank you for taking the time to review your experience. Amanda does a GREAT job, and we are so happy that you are part of our State Farm family. I am glad she was to provide better options for your insurance needs with savings. LJW"
Shannon Parham
October 13, 2023
1
out of
5
rating by Shannon Parham
"Would not recommend. I am not a customer, however I have watched with frustration as my daughter has endured a 2 month nightmare in an attempt to repair a car that should have been totalled. Numerous unanswered calls and days waiting for a reply. I am grateful for my insurance agent."
We responded:
" Shannon, I appreciate your note, and with your daughter’s permission, welcome a conversation with you both. Since you are not named on a policy, I am unable to share details of the claim investigation with you. With explicit permission from your daughter, I am happy to discuss the matter with you both – please have your daughter call my office to set an appointment if so. LJW "
Timmy Parham
October 12, 2023
1
out of
5
rating by Timmy Parham
"I had a very disappointing experience with this office. Their customer service left much to be desired, with slow response times and unhelpful representatives. The claims process was overly complicated, and it felt like they were reluctant to honor their policy commitments. I'd caution anyone looking for insurance to thoroughly research their options before choosing this company."
We responded:
"Hello Timmy. We strive to provide valuable assistance to our customers during their claim process. While I am unable to locate a policy you have with our agency and haven’t spoken with you, if you would like to connect with me at 815-223-2118, I am very open to speaking with you about any personal experiences. Please understand I am unable to share confidential claim information to those not named on the policy in question. LJW"
Jenni Brackettleyson-Clausel
October 12, 2023
1
out of
5
rating by Jenni Brackettleyson-Clausel
"Apparently in order to get Lori to do her job and call back clients whose claims lie in her inept hands you have to give her a bad review on Google so that corporate has to contact her and force her to respond to clients and do her job."
We responded:
" Hello Jenni. While I am unable to locate a policy you have with our agency and haven’t spoken with you, if you would like to connect with me at 815-223-2118, I am very open to speaking with you about your experience. LJW "
Kari Kerrigan
September 24, 2023
5
out of
5
rating by Kari Kerrigan
"Lori and her staff are the best in the business! They helped make our claim experience one of the easiest ever. It is always a pleasure to deal with them for any of our insurance needs."
We responded:
"Thank you for your 5 Star review! Kari, I am so glad that our team was able to help you with claims! Our team strives to be as helpful as if you are talking to family! If you have any questions, please don't hesitate to call our office at (815) 223-2118! Thanks! -Nick"
Kayleigh Parham
September 13, 2023
1
out of
5
rating by Kayleigh Parham
"Would not recommend. I can relate to folks claiming it’s like working with family, in that the office seems dysfunctional and needs to work on communication."
We responded:
"Kayliegh, I am so sorry you experienced this when inside our office. We would be more than happy to have you call us at (815) 223-2118 for any suggestions to make your personal experience any better! Please give us a call! -Nick"
Brandon Placher
September 5, 2023
5
out of
5
rating by Brandon Placher
"Always helpful and be sure to get the best rates. Highly recommend!"
We responded:
"Thank you for your 5 Star review! Brandon, I am so glad that our team was able to give you the best rates for your needs! Our team strives to be as helpful as possible, and we are so glad you chose us for your home and auto insurance needs! If you have any questions, please don't hesitate to call our office at (815) 223-2118! Thanks! -Nick"